Renault Group UK has appointed John Richardson as its new head of community improvement because it re-affirms its dedication to its franchised seller mannequin.
Richardson has held senior gross sales and repair operation positions at Renault during the last 15 years. His trade expertise additionally encompasses earlier roles at Ford and Vauxhall.
The Renault Group area group, which is liable for each Renault and Dacia manufacturers, has additionally been tailored as a part of the brand new Community Improvement plans, giving equal assist throughout gross sales and aftersales, and working at a accomplice degree underneath the steerage of Stephen Senior and Kevin Souster respectively.
Ben Fish, Renault Group community operations director, stated: “We aren’t following the company mannequin adopted by different producers, and firmly see sellers in our plan to drive the success of Renault Group within the UK. Sellers are important to our buyer satisfaction and progress, and their profitability is essential so we now have firmly structured ourselves to assist this with the appointment of John and different adjustments.”
The brand new mannequin will give aftersales groups better alternative to deal with supporting the model’s seller community to proceed delivering an “distinctive buyer expertise”, whereas additionally rising service profitability and retention throughout the community.
Fish added: “What’s thrilling is along with our community we now have a transformative burst of recent merchandise coming inside a two-year window. For Renault we now have the Megane E-Tech 100% electrical launched final 12 months, the Austral E-Tech Full Hybrid SUV coming in June this 12 months and earlier than lengthy, the hotly anticipated absolutely electrical Renault 5 and Renault 4 fashions.
“For our plans to succeed, with so many new automobile launches, we have to be easy and constant in our method and empower our community companions to do what they do finest; to ship an excellent buyer expertise.”
Fish joined Renault UK last year, from Seat and Cupra, changing Tim Marriott. He is liable for gross sales operations, fleet and community improvement.
Renault and Nissan have re-forged their car manufacturing Alliance on a brand new platform of balanced governance which can underpin electrical automobile (EV) and software program partnerships.
The adjustments will see Renault Group switch 28.4% of Nissan shares right into a French belief in a transfer that will see the OEMs retain a 15% cross-shareholding.